Founding-pilot support
Get the complete Mac + phone workflow working.
Start with the checklist below. If the problem remains, email Victor with the step that failed, your macOS and phone/browser versions, and the exact error shown. Do not send recordings, exercise names, diagnoses, access keys, or signaling codes.
Support contact
Pilot support is handled personally; response time is not guaranteed.
Start here
- 1. Open LVF on your Mac. The Live screen should show a QR code.
- 2. Scan before positioning the phone. Open the phone page and allow camera access.
- 3. Confirm the live image on the Mac. Then place the phone and adjust the angle while watching the large view.
- 4. Record and finish the exercise prompt. After stopping, choose an exercise or Skip so the clip is saved.
- 5. Review, name, trim, and export. Upload only through the channel your practitioner already asked you to use.
Common questions
Who can use the founding pilot?
Approved adults with access to a Mac and a compatible phone. The pilot is free, invitation-only, and lasts 42 days. Windows is not pilot-eligible until it has passed physical validation.
How do I request or activate access?
Use the request form on this site. If approved, you will receive a personal access key and setup instructions. Enter the key in the app when prompted; Polar verifies it over the internet. A request confirmation is not an approval.
Why does the phone not connect?
Keep the Mac app open, scan the current QR code again, allow camera permission, and confirm both devices have internet access. Connection codes expire. If permission was denied, re-enable camera access in the phone browser settings.
Why did my recording not appear in Library?
After stopping, complete the exercise-selection prompt by choosing an exercise or Skip. Leaving that prompt without a choice cancels persistence of the new recording.
Where are recordings stored?
Recordings, filenames, exercise names, and trimmed clips remain on your Mac. LVF does not upload them to LVF cloud storage. Exporting or uploading a file is your action.
How do I share a clip?
Review and trim the clip in LVF, export it to a folder you choose, then use the sharing channel your practitioner already provided. LVF does not choose or operate that channel for you.
What should I do if my access key stops working?
Check internet access and retry once. Do not include the key in screenshots or email. Contact support with the generic error text and your request email so the Polar entitlement can be reconciled safely.
What analytics does LVF send?
Website analytics require consent. Desktop telemetry is off by default. Allowed events describe product steps and sanitized technical failures; they must never include video content, exercise names, paths, keys, signaling codes, or health details.
Can LVF tell whether my movement is correct?
No. LVF provides a live view and recording workflow. It does not diagnose, verify form, prevent injury, guarantee safety, or replace your practitioner’s judgment.
Still blocked?
Email the failed step, the error text, device/browser versions, and whether retrying with a newly scanned QR code changed anything. Never attach a recording or access key.
Email pilot support